Terms and Conditions
We amend these Terms from time to time. Please note the above date as to when the Terms were last updated. Each time you order the Goods from us, the Terms in force at the time of your Order will apply to the Contract between you and us.
A. We are 26Minutes Limited (26MINUTES, we, our, us), a company incorporated and registered in England and Wales with company number 15421940 and with our registered Office at Floor 2, 10 Frith Street, London, England, W1D 3JF.
B. This page together with our Website Privacy Policy [hyperlink] provides the legal terms and conditions (Terms) on which we remotely sell our Goods (as defined) and constitute our contract for the sale of the same through the Site (Contract).
C. By placing an order through the Site, you confirm that you have read and understood the Terms and agree to be bound by them. If you refuse to accept the Terms, you will not be able to order any Goods from our Site.
Dispatch Confirmation: our confirmation of acceptance of the Order by email that states that the ordered Goods have been dispatched that amounts to entering of the Contract between you and us for our sale and delivery of the Goods to you that are referred to in the Dispatch Confirmation
Event Outside Our Control: any act or event beyond our reasonable control, including without limitation: strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, severe weather conditions, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, adverse weather conditions, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
Goods: are wearable clothing and accessories.
Order: is your online order for any of the Goods placed through the Site.
Site: is the website adon.shop that we operate for the remote sale of the Goods. The use of the Site is governed by our Tems of Site Use.
You, your: customers purchasing the Goods on the Site.
2.1. You will be placing the Order on the Site, and you will be guided through the necessary steps that allow checking and amending information before the Order is submitted.
2.2. Orders are subject to acceptance and availability of the Goods that are being ordered. If an item from your Order is unavailable, it will not be substituted for an alternative product and we will not take the payment for it.
2.3. Upon placement of the Order by you, we will acknowledge its receipt to the email address that you provide to us. This will not be acceptance of the Order yet.
2.4. All payments are subject to validation checks and authorisation by the payment service provider. If the payment service provider refuses to authorise payment to us, we will not be liable for any delay or non-delivery. In addition, we may carry out a standard pre-authorisation check on your payment method using our payment processor. Your payment may be selected for review by our risk system, in which case we may reach out to you and request additional information to validate your order. Where a security check fails, the Order will be cancelled,which we will confirm by email, while the payment will be reinstated.
2.5. You will be redirected to the page of the authorised payment service provider where you can make the payment using any one of the methods specified on the designated platform of the authorised payment service provider. When you use a payment card you confirm that the card being used is yours or that you have been specifically authorised by the owner of the payment card to use it. Please note exclusions may apply with the availability of payment methods.
2.6. Payment will be taken by the authorised payment services provider once we accept your Order by way of a Dispatch Confirmation. [Pre-authorised funds will not be available for your use and will normally show as a pending payment, depending on your payment provider.]
3. Acceptance of the Order
3.1. We will then confirm our acceptance of the Order in our Dispatch Confirmation to you.
3.2. We may choose not to accept your Order at our discretion for any reason whatsoever without liability to you. Examples of when we may not accept your order includes (but are not limited to): (i) the ordered Goods are out of stock or incorrectly priced; (ii) payment has been declined by your payment provider, or (iii) upon a failed security check. We will inform you if we choose not to accept the Order by email and we will not process your order. If the payment has already been processed, we will refund you the full amount as soon as possible.
3.3. Orders with multiple items may be accepted by way of different Dispatch Confirmations. Each of which will constitute a separate Contract between you and us in relation to the Goods which are the subject of that Dispatch Confirmation.
3.4. We are under a legal duty to supply the Goods in conformity with our Contract with you. As a consumer, you have legal rights in relation to the Goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
3.5. You own the Goods once we have received payment in full, including all applicable delivery charges.
4. Delivery
4.1. We ship all UK Orders via a carrier of our choice.
4.2. Estimated standard delivery time will depend on the specific chosen carrier but is usually in the region of 2-4 business days for the domestic delivery and up to 10days for international delivery (excluding customs clearance time) and its cost will be provided at placing the Order.
4.3. Delivery days indicated above are estimates only and cannot be guaranteed. Deliveries to outlying areas and excluded postcodes may take longer. You will be advised on the envisaged date of delivery when the Order is being placed.
4.4. Delivery of an Order is completed when the Goods are delivered to the address you gave in accordance with any delivery instructions, and the Goods will be your responsibility from that time.
4.5. During our seasonal sales and periods of promotional activity processing and dispatch of Order may take longer and certain delivery services may be removed.
4.6. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 10 for our responsibilities when this happens.
4.7. If you have not received your Order, please check the tracking details provided in the dispatch email to locate your parcel. Check the communication from the courier regarding your delivery, and where necessary, provide any necessary information for the successful delivery of your parcel.
4.8. If you are still unable to locate your parcel, please email Customer Service Teamto info@adon26.com. We will open an investigation with the courier on your behalf provided this is within 25 days of dispatch. This can take 10 business days or longer during busier periods.
4.9. All claims will be evaluated individually, and outcomes are made according to the delivery and returns policies, the terms of sale and the findings of the courier investigation.
4.10. We cannot accept liability for claims where sufficient evidence of successful delivery to the correct address has been demonstrated by the courier including (but not limited to) evidence of safe place delivery, photographic evidence, geolocation and courier compliance with delivery preferences and instructions selected by you.
5. TAXES AND DUTIES
NOTWITHSTANDING ANYTHING CONTRARY HEREIN, IF YOU MAKE AN ORDER FROM OUTSIDE THE UNITED KINGDOM, YOU SHALL BE SOLELY RESPONSIBLE FOR ANY TAXES, CUSTOMS DUTIES, IMPORT CHARGES, OR SIMILAR LEVIES PAYABLE UNDER THE LAWS OF THE COUNTRY OF DESTINATION. BY PLACING AN ORDER, YOU ACKNOWLEDGE AND AGREE THAT THE COMPANY SHALL HAVE NO LIABILITY WHATSOEVER TO REIMBURSE OR COMPENSATE YOU FOR ANY SUCH TAXES OR DUTIES IMPOSED IN CONNECTION WITH THE ORDER OR ITS DELIVERY TO AN ADDRESS OUTSIDE THE UNITED KINGDOM. YOU HEREBY EXPRESSLY AND IRREVOCABLY WAIVE ANY AND ALL CLAIMS AGAINST THE COMPANY IN RESPECT OF SUCH TAXES, DUTIES, OR RELATED CHARGES.
6. Your right to cancel
6.1. You have a right to cancel your Contract with us under the Consumer Contracts Regulation 2013 during the period set out in clause 6.2 below. This means that, during the relevant period, if you decide for any reason that you do not want to receive or keep an item you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from the Citizens' Advice Bureau or Trading Standards office.
6.2. Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed. You can cancel the Contract up to 14 days after the day you receive your full order outlined in that Dispatch Confirmation.
6.3. To cancel a Contract, let us know that you have decided to cancel by a clear statement. To do so, please send a cancellation request clearly stating (i) the Order number, (ii) the Order date, (iii) the date on which the Order was received, and (iv) the email address used when placing the Order, to the following email address: info@adon26.com.
6.4. If you cancel your Contract we will:
a) refund what you paid for the Goods. We are permitted by law to reduce your refund to reflect any reduction in the value of the Goods, if this has been caused by your handling them in a way which would not be permitted in a store or which is beyond what is necessary to establish the characteristics and function of the Goods.
b) refund any delivery costs you have paid for the UK delivery. As permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of an item with Standard Delivery but you choose more expensive Next Day, then we will refund you the cost of Standard Delivery only;
c) make any refunds due to you without undue delay.
6.5. If the Goods are returned because of being faulty or inaccurately described, then there will be a full refund for the cost of the Goods and for delivery charges as well as reasonable costs of returning the Goods. We will accept liability for the fault of the Goods until we have received and inspected them.
6.6. We will refund you on the original method of payment, whether in full or in part.
6.7. If an item has been delivered to you before you decide to cancel your Contract:
a) you must return it to us as soon as possible and in any event within 14 days after the day on which you let us know that you wish to cancel the Contract. We may delay the refund until we have received the Goods or until you have supplied evidence of having sent them back to us;
b) unless the item is faulty or not as described, you will be responsible for the cost of returning the Goods under the Consumer Contracts Regulations 2013.
c) If you have placed the order from outside the UK.
26Minutes Limited
Floor 2, 10 Frith Street
London, W1D 3JF
United Kingdom
6.9. Please return the Goods by secure method of delivery and keep the proof of postage and any tracking number until your refund has been processed. For the avoidance of doubt, we will not accept responsibility for Goods not received.
7. Returns and Refunds
7.1. If you want to return an Order for a refund via the original form of payment, you can do so (subject to clause 7.2) within 28 days of the date of delivery of the Goods by returning the item to the address above in clause 6.8.
7.2. Certain items cannot be returned once opened, used, or personalised. This includes:
a) personalised or custom-made items (for example, engraved, monogrammed, or made-to-order Goods);
b) sealed items that are not suitable for return due to health protection or hygiene reasons, if the seal has been broken after delivery (for example, underwear, earrings or toiletries).
Your statutory rights remain unaffected in cases where goods are faulty or not as described (subject to clause 9.1).
7.3. Any returns after the above 28 days’ period will not be refunded.
7.4. Handling and conditions of returned goods
a) Please take reasonable care when opening original packaging and, ensure it is returned along with the Goods.
b) All Goods should be inspected and tried on with reasonable care being exercised.
c) Items should be returned unused and in a resalable condition, with all garment tags and care labels still attached. If returned items do not match the items included in the original Order or are damaged or soiled, we reserve the right not to accept them and may send them back to you and/or refuse a refund.
7.5. UK customers can use our free returns service. Your delivery costs will be refunded in the following circumstances:
a) if you cancel your Order before dispatch;
b) if you return a faulty item;
c) if we cancel your Order due to stock availability or because the product is faulty on dispatch; or
d) if you choose to cancel your Order under the Consumer Contracts Regulations (in which case we will refund you the value of our least expensive delivery method).
7.6. If you are not a UK customer, you will not be entitled to using our free UK returns service, and you will bear the return postage costs. You will also bear any taxes and duties payable under the laws of the country of the destination.
7.7. We refund you within 10 business days of receiving the Goods back from you.
7.8. We refund you by the method you used for payment. We don't charge a fee for the refund.
7.9. If you have not received your refund, review your returns tracking number to confirm the location of your returned parcel. In any event, allow at least 3-5 business days for the returned Goods to be delivered to us.
7.10. If the return cannot be located, please email our Customer Service Team toinfo@adon26.com. We will open an investigation with the courier on your behalf provided that you have supplied sufficient evidence of posting the Order to us.
7.11. If we have confirmed receipt and refund but you have not received it, please contact your payment provider.
8. Exchanges
8.1. If you want to exchange an item for a different size or colour you can do so by returning the item to the above address within 28 days of receipt subject to clause 8.2.
a) personalised or custom-made items (for example, engraved, monogrammed, or made-to-order Goods);
b) sealed items that are not suitable for return due to health protection or hygiene reasons, if the seal has been broken after delivery (for example, underwear, earrings or toiletries).
Your statutory rights remain unaffected in cases where goods are faulty or not as described (subject to clause 9.1).
8.3. Any items returned for an exchange after this 28-day period will not be accepted.
8.4. Any exchanges are subject to availability. You will need to return your order to us (please see the above section “Returns”) and then place a new order (please see above sections “Placing the Order” and “Delivery”).
9.1. The Goods can vary slightly from their pictures. Specifically, their true colour may not exactly match that shown on your device or its packaging may be slightly different. Because our products are handmade, sizes, colour shades and measurements indicated on our website can be out by up to 5%.
9.2. You're responsible for making sure your size is accurate. If we're supplying the Goods of the size that you have ordered, you're responsible for making sure that size is correct.
10. Liability
10.1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is:
a) Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
b) Caused by an Event Outside Our Control.
c) Avoidable. Something you could have avoided by taking reasonable action.
10.2. We only supply the Goods for domestic and private use. You agree not to use the Goods for any commercial, business or resale purposes, meaning we only issue invoices that are addressed to customers, not businesses. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
10.3. Nothing in these Terms shall limit or exclude our liability for:
a) death or personal injury caused by negligence to the extent preserved by section 2(1) of the Unfair Contract Terms Act 1977;
b) fraud or fraudulent misrepresentation;
c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
d) breach of the terms implied by sections 13 and 15 of the Sale of Goods Act 1979 description, satisfactory quality, fitness for purpose and samples);
e) defective products under the Consumer Protection Act 1987; or
f) any liability that cannot legally be limited.
11.1. Our Customer Service Team will do their best to resolve any problems you have with us or our products.
11.2. These Terms are governed by English law. As a consumer, wherever you live, you can bring claims against us in the English courts and if you live in Wales, Scotland or Northern Ireland. We can claim against you in the courts of the country you live in.
12. This Contract
12.1. The Contract including the Website Privacy Policy [hyperlink] as its constituent part is governed by the laws of England and Wales.
12.2. We can transfer our Contract with you, so that a different trader is responsible for supplying your product. We will ensure that the transfer will not affect your rights under the Contract.
12.3. You can only transfer your Contract with us to someone else if we agree to this.
12.4. This Contract is between you and us. Nobody else has any rights under this Contract and nobody else can enforce it other than someone you (as a consumer) told us you were giving the Goods as a present and neither of us will need to ask anybody else to sign-off on ending or changing the Contract, if this becomes necessary.